PRIVACY STATEMENT

We take your privacy seriously and this privacy statement explains how onewindoutdoors.com (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting safety and security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data you provide: 

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.

ⅱ. Data about use of our services and products:

When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, improving, and developing our products and services:

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with you:

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfilment of legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").

ⅱ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

よくある質問

注文

Apple Pay、Google Pay、およびVisa、MasterCard、American Express、Discoverを含むすべての主要なクレジットカードとデビットカードを受け付けています。

注文が確定した後はキャンセルできません。商品が不要になった場合は、返品を開始することができます。

注文が確定した後は、配送先住所を更新することはできません。住所変更については、直接運送業者に連絡することをお勧めします。さらにサポートが必要な場合は、service@onewindoutdoors.comまでご連絡ください。

問題ありません!プロモーションコードや紹介クレジットを注文に適用するために、service@onewindoutdoors.comまでカスタマーサービスチームにご連絡ください。

法律で要求される選択された州で消費税が徴収されます。正確な消費税額は、配送先住所を入力した後のチェックアウト時に表示されます。

私たちは世界中に配送を提供し、製品を地球上のどの目的地にも届けます。どこにいても、製品があなたに届くことをお約束します。グローバル配送サービスをさらに強化し、効率化するために、今後もご期待ください!

配送

はい!Onewind Outdoorは、ほとんどの配送先で89ドル以上の注文に対して無料配送を提供しています。注文に適用される配送ポリシーは、チェックアウトページで確認できます。

国内注文にはFedEx、UPS、USPSを使用し、国際注文にはDHLとCanada Postを使用しています。詳細な配送オプションはチェックアウト時に利用可能です。

私たちはグローバル配送を提供し、あなたの所在地に最も近い倉庫から注文を発送します。現在、中国、アメリカ、ヨーロッパに倉庫を運営しており、迅速な配送を保証しています。最寄りの倉庫が在庫切れの場合、追加費用なしで別の場所から注文が発送されます。注文が発送されると、追跡情報を含む確認メールを受け取ります。

返品と保証

30日間の無料返品:

商品を受け取ってから30日以内に無料返品を提供しています。返品の資格を得るには、製品は元の状態と包装で返送される必要があります。

  • 返品を開始するには、service@onewindoutdoors.comまでご連絡いただくか、以下の連絡フォームをご利用ください。返金は元の支払い方法に処理され、返品された商品を受け取ってから10営業日以内に完了します。
  • 国際注文の場合、返品送料は負担しません。お好みの運送業者を使用して商品を返送し、発送後に追跡番号を提供してください。

1年間の保証:

すべての製品に1年間の満足保証を提供しています。購入から1年以内に問題が発生した場合、私たちのチームがサポートします。

  • 保証に基づく返品または交換の資格を得るには、製品は清潔で未洗浄であり、元の包装に入っている必要があります。サポートが必要な場合は、service@onewindoutdoors.comまでご連絡いただくか、以下のフォームをご利用ください。
  • あなたの満足が私たちの優先事項であり、購入を気に入っていただけることをお約束します!
  • 返品または交換を開始するには、注文番号を提供してservice@onewindoutdoors.comまでご連絡ください。
  • 返金は元の支払い方法またはストアクレジットとして発行されます。元の支払い方法が利用できない場合は、代わりにストアクレジットが発行されます。
  • 返品された商品を受け取った後、銀行が返金を処理するまでに7〜21営業日かかることを期待してください。

直接交換はもう行っていません。交換の場合は返品を開始し、希望する製品の新しい注文を行ってください。

「最終セール」または「クリアランス」と表示された商品は返品対象外です。返品された製品は未洗浄、未使用、損傷がない状態である必要があります。

アメリカ国内の返品には、返金から9.99ドルの手数料が差し引かれます。国際返品の場合、顧客が送料を負担します。

常に最良の取引を提供することを目指しています。プロモーション開始の14日前までに注文された商品に対して価格調整を提供しますが、プロモーションの条件に従います。プロモーションは組み合わせることはできません。

Onewind Outdoorでは、オンラインまたは小売店で購入されたすべての製品に対して包括的な30日間の無料返品ポリシーと1年間の保証を提供しています。この保証は、すべての購入に満足していただくためのものです。

  • すべての返品には9.99ドルの手数料が適用されることに注意してください。プロモーション中に購入されたものを含む欠陥のある商品については、保証サービスの一環として交換または返金を受けることができます。
  • 1年間の保証期間後は、交換または返金は利用できません。製品の寿命を最大限に延ばすために、適切なメンテナンスに関する貴重なヒントを提供する詳細なケアガイドを確認することをお勧めします。
  • Onewind Outdoorでは、あなたの満足が私たちのコミットメントであり、すべてのステップでサポートします!

Onewindでは、購入日から1年間、すべての製品の製造上の欠陥を保証します。問題が発生した場合、元の購入品とそのすべてのコンポーネントを無償で一度修理または交換します。このサービスには、欠陥のある商品の無料回収と交換品の配送が含まれ、手数料や控除はありません。

保証範囲の詳細

保証範囲に含まれるもの:

  • 通常の使用と適切なケアを前提とした製造上のエラーによる製品の固有の欠陥。

保証範囲に含まれないもの:

  • 快適さ、スタイル、サイズに関する好み。
  • 顧客の行動や環境要因による液体/湿気への露出によるシミ、焼け、裂け、切れ、または損傷(ペットによる損傷を含む)。
  • 不適切な洗濯方法による損傷、縮み、または洗濯や乾燥の誤りによる損傷。
  • 長期間の使用による詰め物の柔らかさや素材の柔らかさの自然な減少。
  • 日常使用、清掃、または洗濯による通常の摩耗。

Onewindでは、あなたの満足が私たちの優先事項です。ご心配がある場合は、専任のカスタマーサービスチームがすべてのステップでサポートします!

お問い合わせ

service@onewindoutdoors.comまでメールを送信するか、以下のフォームに記入してください。1〜2営業日以内に返信することを目指しています。いつでもお手伝いします!

無料&迅速配送

199ドル以上のご注文で世界中に無料&迅速配送を提供します。