OVERVIEW

This website/application is operated by the onewindoutdoors.com team. Throughout the website/application, the terms “we”, “us” and “our” refer to the onewindoutdoors.com team. onewindoutdoors.com offers this website/application, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“TERMS AND CONDITIONS”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These TERMS AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these TERMS AND CONDITIONS carefully before accessing or using our website/application. By accessing or using any part of the site, you agree to be bound by these TERMS AND CONDITIONS. If you do not agree to all the terms and conditions of this agreement, then you may not access the website/application or use any services. If these TERMS AND CONDITIONS are considered an offer, acceptance is expressly limited to these TERMS AND CONDITIONS.

Any new features or tools which are added to the current store shall also be subject to the TERMS AND CONDITIONS. You can review the most current version of the TERMS AND CONDITIONS at any time on this page. We reserve the right to update, change or replace any part of these TERMS AND CONDITIONS by posting updates and/or changes to our website/application. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website/application following the posting of any changes constitutes acceptance of those changes.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these TERMS AND CONDITIONS, you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website/application through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website/application. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website/application (including, the release of new tools and resources). Such new features and/or services shall also be subject to these TERMS AND CONDITIONS.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these TERMS AND CONDITIONS.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website/application. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.



SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website/application is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website/application, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website/application should be taken to indicate that all information in the Service or on any related website/application has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the TERMS AND CONDITIONS, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK’s regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website/application, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website/application, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website/application for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these TERMS AND CONDITIONS or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these TERMS AND CONDITIONS is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these TERMS AND CONDITIONS, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These TERMS AND CONDITIONS are effective unless and until terminated by either you or us. You may terminate these TERMS AND CONDITIONS at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these TERMS AND CONDITIONS, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these TERMS AND CONDITIONS shall not constitute a waiver of such right or provision.

These TERMS AND CONDITIONS and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the TERMS AND CONDITIONS).

Any ambiguities in the interpretation of these TERMS AND CONDITIONS shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These TERMS AND CONDITIONS and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.


SECTION 19 - CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the TERMS AND CONDITIONS at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these TERMS AND CONDITIONS by posting updates and changes to our website/application. It is your responsibility to check our website/application periodically for changes. Your continued use of or access to our website/application or the Service following the posting of any changes to these TERMS AND CONDITIONS constitutes acceptance of those changes.

자주 묻는 질문

주문

Apple Pay, Google Pay 및 Visa, MasterCard, American Express, Discover를 포함한 모든 주요 신용카드 및 직불카드를 수락합니다.

주문이 완료된 후에는 취소할 수 없습니다. 더 이상 원하지 않는 상품이 있다면 반품을 시작하실 수 있습니다.

주문이 완료된 후에는 배송 주소를 업데이트할 수 없습니다. 주소 변경이 필요한 경우 운송사에 직접 연락하는 것을 권장합니다. 추가 지원이 필요하시면 service@onewindoutdoors.com으로 연락해 주세요.

문제 없습니다! service@onewindoutdoors.com으로 고객 서비스 팀에 연락해 주세요. 주문에 프로모션 코드나 추천 크레딧을 적용하는 데 도움을 드릴 수 있습니다.

법에 따라 일부 주에서는 판매세가 부과됩니다. 정확한 판매세 금액은 배송 주소를 입력한 후 결제 시 표시됩니다.

전 세계적으로 배송을 제공하며, 전 세계 모든 목적지로 제품을 배송합니다. 어디에 계시든지 우리의 제품이 도달할 수 있도록 최선을 다하고 있습니다. 글로벌 배송 서비스를 계속 개선하고 간소화할 예정이니 기대해 주세요!

배송

네! Onewind Outdoor는 대부분의 배송 목적지에 대해 $89 이상 주문 시 무료 배송을 제공합니다. 결제 페이지에서 주문에 적용되는 배송 정책을 확인할 수 있습니다.

국내 주문에는 FedEx, UPS, USPS를 사용하며, 국제 주문에는 DHL 및 Canada Post를 사용합니다. 결제 시 자세한 배송 옵션을 확인할 수 있습니다.

우리는 전 세계 배송을 제공하며, 고객님의 위치에 가장 가까운 창고에서 주문을 발송합니다. 현재 우리는 중국, 미국, 유럽에 창고를 운영하여 더 빠른 배송을 보장합니다. 가장 가까운 창고에 재고가 없을 경우, 추가 비용 없이 다른 위치에서 주문이 발송됩니다. 주문이 발송되면, 추적 정보가 포함된 확인 이메일을 받게 됩니다.

반품 및 보증

30일 무료 반품:

수령 후 30일 이내의 상품에 대해 무료 반품을 제공합니다. 자격을 얻으려면 제품은 원래 상태와 포장으로 반환되어야 합니다.

  • 반품을 시작하려면 service@onewindoutdoors.com으로 연락하거나 아래의 연락 양식을 사용하세요. 환불은 원래 결제 방법으로 처리되며, 반품된 상품을 받은 후 10영업일 이내에 완료됩니다.
  • 국제 주문의 경우, 반품 배송비는 고객이 부담해야 합니다. 선호하는 운송업체를 사용하여 상품을 반품하고 발송 후 추적 번호를 제공해 주세요.

1년 보증:

모든 제품에 대해 1년 만족 보증을 자랑스럽게 제공합니다. 구매 후 1년 이내에 문제가 발생하면, 저희 팀이 도와드리겠습니다.

  • 보증에 따른 반품 또는 교환 자격을 얻으려면, 제품은 깨끗하고 세탁되지 않은 상태로 원래 포장에 있어야 합니다. 도움이 필요하시면 service@onewindoutdoors.com으로 연락하거나 아래 양식을 사용하세요.
  • 고객님의 만족이 우리의 우선이며, 구매를 사랑하도록 보장하겠습니다!
  • 반품 또는 교환을 시작하려면, 주문 번호를 제공하여 service@onewindoutdoors.com으로 연락해 주세요.
  • 환불은 원래 결제 방법 또는 스토어 크레딧으로 발행됩니다. 원래 결제 방법이 불가능한 경우, 스토어 크레딧이 대신 발행됩니다.
  • 반품된 상품을 받은 후, 은행이 환불을 처리하는 데 7-21영업일이 소요될 수 있습니다.

더 이상 직접 교환을 지원하지 않습니다. 교환을 원하시면 반품을 시작하고 원하는 제품에 대해 새 주문을 해주세요.

“최종 판매” 또는 “클리어런스”로 표시된 품목은 반품이 불가합니다. 반품된 제품은 세탁되지 않고, 사용되지 않았으며, 손상되지 않은 상태여야 합니다.

미국 내 반품의 경우, 환불에서 $9.99의 수수료가 공제됩니다. 국제 반품의 경우, 고객이 배송비를 부담해야 합니다.

항상 고객님께 최상의 거래를 제공하기 위해 노력합니다. 활성 프로모션 시작 14일 전까지 주문한 제품에 대해 가격 조정을 제공합니다. 프로모션의 약관에 따라 적용됩니다. 프로모션은 결합할 수 없습니다.

Onewind Outdoor에서는 모든 구매 제품에 대해 30일 무료 반품 정책과 1년 보증을 자랑스럽게 제공합니다. 이 보장은 모든 구매에 대한 만족을 보장합니다.

  • 모든 반품에는 $9.99 수수료가 적용됩니다. 프로모션 중 구매한 제품을 포함한 결함이 있는 품목에 대해서는 교환 또는 환불을 선택할 수 있습니다.
  • 1년 보증 기간이 지난 후에는 교환 또는 환불이 불가합니다. 제품의 수명을 최대화하기 위해, 적절한 유지 관리에 대한 유용한 팁을 제공하는 세부 관리 가이드를 검토하시기 바랍니다.
  • Onewind Outdoor에서는 고객님의 만족이 우리의 약속이며, 모든 단계에서 지원해 드리겠습니다!

Onewind에서는 구매일로부터 1년 동안 모든 제조 결함을 보장합니다. 문제가 발생할 경우, 원래 구매한 제품과 모든 구성 요소에 대해 무료로 한 번의 수리 또는 교체를 제공합니다. 이 서비스에는 결함이 있는 품목의 무료 회수 및 교체품의 배송이 포함됩니다.

보증 범위의 세부 사항

포함된 항목:

  • 정상적인 사용과 적절한 관리 하에 제조 오류로 인한 제품의 고유 결함.

포함되지 않은 항목:

  • 편안함, 스타일 또는 크기와 관련된 선호도.
  • 고객의 행동이나 환경적 요인(애완동물에 의한 손상 포함)으로 인한 얼룩, 화상, 찢김, 절단, 액체/습기에 노출로 인한 손상.
  • 잘못된 세탁 관행으로 인한 손상, 예를 들어 잘못된 세탁 또는 건조로 인한 수축 또는 손상.
  • 장기간 사용으로 인한 충전재의 자연스러운 감소 또는 소재의 부드러움 감소.
  • 일상적인 사용, 청소 또는 세탁으로 인한 일반적인 마모.

Onewind에서는 고객님의 만족이 우리의 우선입니다. 걱정이 있으시면, 전담 고객 서비스 팀이 모든 단계에서 도와드리겠습니다!

연락하기

service@onewindoutdoors.com으로 이메일을 보내거나 아래 양식을 작성해 주세요. 1-2영업일 이내에 응답할 것을 목표로 하고 있습니다. 언제든지 도와드리겠습니다!

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