Frequent Asked

Free returns

You can return merchandise from your original order 30 days after the purchase date for FREE. 

If for any reason you're not happy with products you ordered through the Onewind Website, you can return or exchange your goods within 30 days of receipt of shipment 

The product must be in unused or 'like-new' condition - you're welcome to try a product to make sure you like it, but we cannot accept returns that are abused, stained, washed/laundered, or otherwise damaged (unless the damage is the result of a manufacturer's defect, in which case it is covered under our Lifetime Warranty). 

We will process your refund within 3-5 days from the arrival of your return at our warehouse.

When will my order ship? 

We ship everything from within 1-2 business days (except weekends, holidays and when the surf is good).

When will I get my Package?

Free shipping for all orders (10-25 days)

Expedite shipping for products price above 60$ (3-7 working days) 

Do you ship internationally?

We sure do. Please note that international orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond our control. 

How do I contact someone?

Via email:

Facebook: Onewind Outdoors

Customer Questions

Q: What's the maximum load capacity of double nylon hammock?
A:The load capacity is 500LBS,We tested new double hammock load capacity setup exceeds 1000 LBS, the recommended distance from the ground to the bottom.of the hammock is 15-50 cm

Q: What is the size for double&Single hammock?
A: All of our camping hammocks have one single panel fabric, double hammocks offer sizes are 120"*68", 126*68" (upgrade hammocks), 11ft*68", Single hammocks include 115"*55",  11ft*55"

Q: We have found you have different nylon, what is the difference?

Yeah, different nylon have different densities, the heavier the higher load capacity, we need to balance the total weight and practical use based on your budget and occasions