This notice describes how Onewind Outdoors handles data through Onewind Value Repair, an internal purchase-value reconciliation tool under the Onewind Internal Tools name.

Data the tool accesses

  • Shopify order data: order and line-item identifiers, creation and update times, sales channel, payment and cancellation status, currencies, quantities, discounts, product amounts, taxes, and the sales, refund, and order-edit records needed to reconcile those amounts.
  • Google Ads data: the authorized advertising account and purchase conversion action, their relevant settings, and value-adjustment requests and responses.
  • Authorization and operational records: credentials needed for authorized API access, reconciliation decisions, submission history, timestamps, service health, and aggregate notification status.

The current Shopify reconciliation queries do not request customer names, email addresses, delivery addresses, or payment card details. Order identifiers can still relate to a purchase, so these records are treated as restricted operational data.

How the data is used

The tool uses this information to calculate eligible purchase values, reconcile currency and amount differences, restate values for existing Google Ads purchase conversions, prevent duplicate submissions, enforce limits, and investigate processing errors.

Aggregate operational emails report processing counts, submission outcomes, and service health. These notifications do not include raw order records or authorization credentials.

Storage and service providers

Reconciliation records are stored on an Onewind-managed server. Dedicated access credentials are held in restricted private files. The tool communicates with Shopify and Google APIs for its authorized functions and uses an SMTP email provider for operational notifications.

Access is limited through dedicated service-user and file permissions. API and email transport use TLS. These measures reduce unauthorized access risk; they do not eliminate every security risk.

Retention and deletion

The reconciliation ledger is retained to support duplicate prevention, submission history, and operational review. The current implementation does not automatically delete each order record after a fixed number of days.

The daily backup process retains the most recent seven completed daily ledger snapshots. This does not mean that the live ledger or all copies of a record are deleted after seven calendar days. The tool's conversion-adjustment eligibility window is also separate from its data-retention period.

To request access to or deletion of relevant records, contact the support address below. Requests are reviewed with regard to identity, applicable obligations, and the need to avoid duplicate financial adjustments. Deleting local records does not automatically remove Shopify or Google records or reverse an accepted conversion adjustment.

Authorization choices

An authorized operator can revoke the application's Google access through Google Account connections. Revocation prevents further use of that authorization once it takes effect. It does not itself delete stored reconciliation records. Contact Onewind to request that processing be stopped or to discuss retained records.

Website privacy

This notice concerns the internal value-reconciliation tool. Visiting these pages also involves the existing Shopify storefront and its services. See the store privacy policy for website and shopping practices.

Contact

For questions about this tool or a privacy request, email service@onewindoutdoors.com or use the Onewind contact page. Do not include passwords, access tokens, or payment details.

Return to Onewind Internal Tools

Frequently Asked Questions

Orders

We accept Apple Pay, Google Pay, and all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

We are unable to cancel orders once they have been placed. If you no longer want your items, you are welcome to initiate a return.

Once an order is placed, we are unable to update the shipping address. We recommend contacting the carrier directly for any address changes. For further assistance, please contact us at service@onewindoutdoors.com.

No problem! Please contact our customer service team at service@onewindoutdoors.com. They can assist you with applying your promo code or referral credit to your order.

Sales tax is collected in select states as required by law. The exact amount of sales tax will be displayed at checkout after you enter your shipping address.

We proudly offer worldwide shipping, delivering our products to any destination across the globe. Wherever you are, we’re committed to ensuring our products reach you. Stay tuned as we continue to enhance and streamline our global shipping services!

Shipping

Yes! Onewind Outdoor provides free shipping for orders over $89 for most shipping destinations. You can find the shipping policy applicable to your order on the checkout page.

We use FedEx, UPS, and USPS for domestic orders, and DHL and Canada Post for international orders. Detailed shipping options are available at checkout.

We offer global shipping and ship your orders from the warehouse closest to your location. Currently, we operate warehouses in China, the United States, and Europe to ensure faster delivery. If the nearest warehouse is out of stock, your order will be shipped from another location at no additional cost to you. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Return & Warranty

30-Day Free Returns:

We are pleased to offer free returns for items within 30 days of receipt. To qualify, products must be returned in their original condition and packaging.

  • To initiate a return, please contact us at service@onewindoutdoors.com or use the contact form below. Refunds will be processed to the original payment method and completed within 10 business days of receiving the returned item.
  • For international orders, we do not cover return shipping costs. Please use your preferred carrier to return the items and provide the tracking number once shipped.

1-Year Warranty:

We proudly offer a 1-year satisfaction warranty on all products. If you encounter any issues within one year of purchase, our team is here to help.

  • To qualify for a return or replacement under warranty, products must be clean, unwashed, and in their original packaging. For assistance, reach out to us at service@onewindoutdoors.com or use the form below.
  • Your satisfaction is our priority, and we are committed to ensuring you love your purchase!
  • To initiate a return or exchange, please contact us at service@onewindoutdoors.com, providing your order number.
  • Refunds will be issued to the original payment method or as store credit. If the original payment method is unavailable, a store credit will be issued instead.
  • Please expect your bank to process the refund within 7-21 business days after we have received the returned items.

We no longer facilitate direct exchanges. For an exchange, please initiate a return and place a new order for the desired product.

Items labeled as “Final Sale” or “Clearance” are not eligible for returns. Returned products must be unwashed, unused, and undamaged to qualify.

For returns within the United States, a fee of $9.99 is deducted from your refund. For international returns, customers are responsible for the shipping costs.

We strive to ensure our customers always receive the best deal. We offer price adjustments for orders placed up to 14 days before an active promotion begins, subject to the terms and conditions of the promotion. Note that promotions cannot be combined.

At Onewind Outdoor, we proudly offer a comprehensive 30-day free return policy and a 1-year warranty for all products purchased, whether online or at our retail locations. This coverage ensures your satisfaction with every purchase.

  • Please note that a $9.99 fee will be applied to all returns. For defective items, including those purchased during promotions, you have the option to receive either replacements or refunds as part of our warranty service.
  • After the 1-year warranty period, replacements or refunds are not available. To maximize the longevity of your products, we recommend reviewing our detailed care guide, which provides valuable tips on proper maintenance.
  • At Onewind Outdoor, your satisfaction is our commitment, and we’re here to support you every step of the way!

At Onewind, our warranty extends for 1 year from your purchase date, covering all manufacturing defects. If any issues arise, we provide a no-cost, one-time repair or replacement of your original purchase, including all its components. This service also includes free retrieval of the defective item and delivery of the replacement without any fees or deductibles.

Specifics of Warranty Coverage

Included in Coverage:

  • Any inherent flaws in the product due to manufacturing errors, assuming normal use and proper care.

NOT Included in Coverage:

  • Preferences related to comfort, style, or size.
  • Damage caused by stains, burns, tears, cuts, or exposure to liquids/moisture due to customer actions or environmental factors (including damage caused by pets).
  • Harm from improper laundering practices, such as shrinkage or damage caused by washing or drying incorrectly.
  • The natural reduction in filling plushness or material softness with prolonged use.
  • Ordinary wear and tear from daily use, cleaning, or laundering.

At Onewind, your satisfaction is our priority. Should you have any concerns, our dedicated customer service team is here to assist you every step of the way!

Get in Touch

Email us at service@onewindoutdoors.com or fill out the form below. We aim to respond within 1-2 business days. We're always here to help!

Free & Fast Shipping

We Offer Free & Fast Shipping Worldwide over 199$